Public surface · Free+
Public trust score panel
Every status page claims 99.9% uptime. Few show how well the operator behaved during the outages that did happen. The trust score does — publicly.
Why you need it
Most status pages are marketing surfaces. The trust score turns yours into accountability by surfacing four quantitative metrics on the same public surface where customers look for "is everything okay?" right now.
- Avg resolution time. Across the last 90 days of resolved incidents. The headline metric everyone benchmarks.
- First-update time. How fast you start communicating once an incident opens. Subscribers experience this as "how long until I knew".
- Updates per incident. Did you keep them informed through the event, or post one line and disappear?
- Post-mortem rate. Share of resolved incidents that have a published post-mortem. Drives actual writing instead of intention.
Auto-hides when fewer than three incidents have resolved in the 90-day window — small N would over-state noise.
Where it pays off
The differentiator is that you don't opt in by page — every status page that's been around long enough shows it. Subscribers can compare your trust score to your competitors' status pages without leaving the page.
- Status-page benchmarking. Customers comparing vendors see the numbers, not the marketing.
- Internal forcing function. Knowing the operator-side metrics are publicly rendered raises the bar on incident hygiene without any management memo.
- Sales conversations. Prospects ask "how do you handle incidents?" Point them at your status-page footer.
Available on Free+. Already on StatusPulse? See the full config in Help →
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Try Public trust score panel in StatusPulse
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