AI assist · Pro+
AI-drafted incident summaries
It's 3 AM, you're triaging from your phone, and your brain can't form a sentence customers should read — click Draft with AI and Claude gives you something to edit.
Why you need it
The hardest part of an incident isn't the fix — it's writing the update at 3 AM, or the 15-minute "still investigating" heartbeat, or the post-mortem starting from a cursor blinking in an empty box. AI drafts attack that exact bottleneck, and only that bottleneck.
- Update-body drafts that read the room. Click Draft with AI on the post-update form; Claude reads the title, severity, affected components, latest probe results, and prior updates, then returns 2-4 customer-ready sentences. Edit, post, done.
- One-line impact summaries. When an incident's been running for hours and the original subject line is stale, regenerate a fresh subscriber-email subject in one click.
- Post-mortem skeletons, pre-filled from the timeline. Six sections come back populated from the actual incident history, with [Operator to fill] placeholders where Claude doesn't have facts — never invented prose.
- Human-in-the-loop is the only loop. Drafts land in an editable Markdown box. Nothing publishes without your click — no "auto-tweeted nonsense" risk.
- Predictable quota, no surprise bill. Pro: 20 drafts/day. Business: 200/day. Hit the cap and the button shows an error toast — no silent model swap, no overage on next month's invoice.
Where it pays off
AI drafts earn their keep in the high-stress moments when writing copy is the bottleneck:
- 3 AM auto-incident on your phone. The probe engine just opened "HTTP probe Down". Draft an Identified-state update from the latest probe error, tweak one sentence, post.
- Mid-incident "still investigating" updates. Customers want a heartbeat every 15-30 minutes; you have no new facts to share. The drafter reframes what you already know.
- The blank post-mortem editor. Reacting to a skeleton is twice as fast as starting from a cursor — even when the skeleton is wrong, it gives you something to disagree with.
- Non-native-English operators. Type three bullet-point facts in your head language, get back clean professional English to edit.
Not the right tool when: the update needs a specific customer tenant ID, a particular bad query plan, or any detail Claude couldn't see from the incident record — those are write-by-hand sentences.
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